Frequently Asked Questions

Everything you need to know about our premium pickleball gear.

What makes Honolulu Pickleball Company paddles unique?

Our paddles are engineered with high-grade T700 carbon fiber and a specialized honeycomb core, designed to withstand the tropical humidity of Hawaii while providing elite control and power.

How long does shipping take within the islands and to the mainland?

Orders within Hawaii typically arrive in 2-3 business days. For the US mainland, standard shipping takes approximately 5-7 business days via USPS or FedEx.

What is your return policy for paddles?

We offer a 30-day play test guarantee. If you aren't completely satisfied with your paddle's performance, you can return it within 30 days for a full refund, provided it shows no signs of excessive wear or damage.

Do you offer a warranty on your equipment?

Yes, all of our paddles come with a 6-month limited warranty against manufacturer defects. This covers core delamination, edge guard failure, and handle breakage.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I find your products in local retail stores?

Currently, we are an online-first brand to keep prices competitive, but we frequently host pop-up shops and demo days at various courts across Oahu and the neighboring islands.